At Lifekare, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with us, whether online through our website or offline at our physical stores or during other interactions.
Information We Collect
We collect and process a variety of personal data in the course of our business operations. Online, we collect information that you provide to us, including your name, contact details (email, phone), billing and shipping addresses, payment information, and any other details you share through our website or online forms. Offline, we gather information that you share in person at our stores, events, or during phone interactions, including your name, contact number, and purchase history.
Additionally, we automatically collect certain data, such as your IP address, browser type, operating system, and browsing behavior when you visit our website through the use of cookies and tracking tools. For security purposes, we also capture CCTV recordings and logs of visits to our physical premises. In some cases, we may collect limited health-related data when necessary to customize solutions like equipment recommendations, in compliance with applicable laws.
We use the information we collect for various purposes, including processing transactions, fulfilling orders, and managing deliveries. It also helps us provide customer support, respond to inquiries, and send promotional offers, newsletters, and updates (with your consent). Your information may also be used to ensure compliance with legal and regulatory requirements and to improve our website, services, and overall customer experience.
We take the protection of your personal information seriously. We employ industry-standard measures to safeguard your data, including encrypting sensitive information during transmission, securing servers, and limiting access to stored data. Additionally, we conduct regular audits and provide staff training to ensure a strong focus on data security.
We do not sell, rent, or trade your personal data. However, we may share your information with service providers, such as logistics partners, payment processors, and IT service providers, who assist us in delivering our services. We may also share your data with legal authorities to comply with legal obligations or enforce our rights.
As a user of our services, you have certain rights regarding your personal data. You have the right to access and request copies of your data, correct any inaccuracies or incomplete information, request deletion of your data where applicable, and opt-out of marketing communications.
To enhance your experience, our website uses cookies to analyze traffic and improve functionality. You can manage your cookie preferences through your browser settings. Additionally, our website may include links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This Privacy Policy may be updated periodically. Any changes will be communicated through our website and become effective once posted.
